FAQs
Frequently Asked Questions
Most orders are processed within 1–2 business days after payment has been successfully authorised.
Orders placed on weekends or holidays generally begin processing on the next business day. Processing times may be longer during major holidays, promotions, or periods of unusually high order volume.
Standard shipping is estimated to take 3–7 business days after shipment.
Where expedited shipping is available, the available options and estimated delivery times will be displayed during checkout.
Delivery estimates are not guaranteed unless a guaranteed service is specifically stated at checkout.
The Daily Goods Co currently ships eligible products within the United States.
Certain products may have additional shipping restrictions due to state requirements, manufacturer restrictions, carrier requirements, temperature considerations, or product-specific regulations.
At this time, The Daily Goods Co focuses on eligible shipments within the United States.
International shipping may be offered in the future.
Shipping charges are calculated and displayed during checkout.
Shipping costs may depend on your delivery address, product weight, order size, selected shipping method, promotions, and current shipping offers.
If free shipping is available, any minimum order requirement and applicable conditions will be displayed on the website.
When your order ships, we will send a shipping confirmation to the email address associated with your order.
Where tracking is available, your tracking number will be included.
Please allow some time for tracking information to become active after the carrier receives your package.
If you notice an error in your shipping address after placing an order, please contact us immediately.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfilment or shipment.
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your property and usual delivery locations.
- Check with household members.
- Check with building management, where applicable.
- Check with neighbours, where appropriate.
- Review the carrier’s tracking information.
If the package is still missing, contact The Daily Goods Co and we may work with the carrier to investigate.
Please contact us as soon as reasonably possible.
We may ask you to provide:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A description of the damage
Please keep the original packaging until the issue has been resolved.
Contact us with your order number and details of the issue.
We will review your order and work toward an appropriate resolution.
Please contact The Daily Goods Co before sending any product back.
When making a return request, please include your order number, product name, reason for the return, and photos where applicable.
If a return is approved, we will provide return instructions.
For health, safety, and quality reasons, certain food, beverage, supplement, personal-care, and hygiene products may not be eligible for return once opened or used.
Please do not return a consumable product unless instructed by The Daily Goods Co.
Approved refunds are generally issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
Where applicable, The Daily Goods Co may offer exchanges for eligible products.
Exchange availability depends on product availability and applicable conditions.
If you need to cancel an order, contact The Daily Goods Co as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfilment.
Once fulfilment has started, cancellation may no longer be possible.
Orders that have already shipped generally cannot be cancelled and may need to be handled under our Returns & Refunds Policy.
Yes.
An order may arrive in multiple packages if products are fulfilled separately or shipped from different locations.
Different items from the same order may therefore arrive at different times.
The Daily Goods Co may offer recurring orders for selected products.
Before subscribing, you will be shown the applicable product, price, frequency, and relevant subscription terms.
When you subscribe, your order will automatically recur according to the schedule selected during checkout.
Eligible subscriptions may be cancelled according to the cancellation instructions provided through your account or by contacting The Daily Goods Co.
Cancellation should be completed before the applicable renewal deadline to avoid the next scheduled order.
Our customer support team can assist with questions about products, orders, payments, delivery, returns, and other matters.
Email: info@thedailygoodsco.com
Phone: +1 (303) 250-2442
Customer Support Hours
Monday–Friday: 9:00 AM–8:00 PM ET
Saturday: 10:00 AM–6:00 PM ET
Sunday: Closed
We aim to respond to email enquiries within one business day.
If you are contacting us about an order, please include your order number whenever possible so we can assist you more quickly.